Data Deletion Instructions
Guidelines and instructions for requesting permanent removal of your account, CRM records, employee data, and connected services.
Compliance: GDPR Article 17, CCPA/CPRA, and Platform Partner Standards
Quick Deletion Actions
Account owners can initiate an automated erasure request directly from the tenant management dashboard.
Owner Verification
Protected by two-factor authentication and owner-only authorization.
30-Day SLA
Complete data purge and storage reclamation processed within 30 days.
Irreversible
Deleted customer records and database backups cannot be restored.
Need assistance or manual support?
info@dolfin360.com01.Overview & Your Right to Erasure
Dolfin360 (“we”, “our”, or “platform”) is committed to transparent data stewardship. Under the General Data Protection Regulation (GDPR Article 17), California Consumer Privacy Act (CCPA/CPRA), and platform partner requirements (including Meta, Google, and Microsoft), you have the right to request the permanent deletion of your personal and organization data from our systems.
02.How to Request Data Deletion
You can initiate data deletion through two verified methods depending on whether you have active access to your tenant account:
Method A: Automated Dashboard Request (Recommended)
FastestIf you are the primary Account Owner of your tenant workspace:
- Log into your Dolfin360 workspace.
- Navigate to Settings > Data Deletion & Privacy (or visit /settings/data-deletion).
- Review the deletion scope and impact breakdown.
- Type
DELETEinto the safety verification box. - Click Submit Deletion Request. Your request will be queued immediately for processing.
Method B: Manual Support & Identity-Verified Request
If you no longer have access to your account credentials or were invited as an end user:
- Send an email from your registered email address to info@dolfin360.com.
- Set the subject line to:
Data Deletion Request - [Your Organization Name]. - Provide your full name, organization domain, and registered email address.
- Our compliance team will reply to confirm your identity before proceeding with data erasure.
03.Scope of Data Deletion
When a data deletion request is fulfilled, the following data categories are permanently purged:
User Accounts & Access
All user profile information, authentication tokens, password hashes, and session logs.
CRM & Customer Records
Leads, contacts, customer deals, notes, stage progression history, and activity logs.
Files & Uploaded Media
All uploaded document attachments, customer assets, contracts, and exported backups.
Connected Integrations
OAuth tokens for Meta (Facebook/Instagram), Google, WhatsApp Business, and custom webhooks.
Note: Statutory tax invoices and accounting audit logs required under applicable corporate tax laws will be retained for the minimum legally mandated retention period.
04.Processing Timeline & Verification
Deletion requests submitted via the dashboard or verified via email are queued and completed within 30 calendar days. Upon completion, a final confirmation receipt will be sent to the registered account owner.
05.Third-Party Data Disconnection (Meta, Google, Microsoft)
If you connected third-party providers to Dolfin360, you can also revoke our app access directly from your provider settings:
- Facebook / Meta: Go to Facebook Settings > Apps and Websites > Select Dolfin360 > Click Remove.
- Google: Go to your Google Account > Security > Third-party apps with account access > Select Dolfin360 > Click Remove Access.
- Microsoft:Go to Microsoft Account > Privacy > App permissions > Revoke access for Dolfin360.
06.Contact Information
For inquiries regarding data privacy, compliance, or data deletion verification:
Email: info@dolfin360.com
