Plan, schedule and reply from one calendar
Compose once and queue across every connected channel, then handle comments and DMs in a shared engagement inbox that links back to the CRM contact.
Communication & Marketing · Scheduler, posts & engagement inbox
Publishing and replying in the same place as the customer record
Social tools are usually bought by marketing and never seen by sales, which is why a prospect can comment on a post, get a helpful reply from an agency, and then be cold-called two days later by someone who has no idea that happened.
Dolfin360 Social Automation keeps the calendar, the queue and the engagement inbox on the same database as the CRM. Comments and direct messages resolve to contacts where they can be matched, so the interaction is visible on the record. Schedule once across connected channels, handle the replies as a team, and let the rest of the business see that the conversation happened.
One calendar, every channel
Compose once and queue across connected accounts, with per-channel previews so you are not guessing how a post will crop.
A shared engagement inbox
Comments and DMs land in one queue with assignment, so replies are a staffed process rather than whoever happens to look.
Linked to the CRM contact
Where an interaction can be matched to a contact it is attached to their record, so sales sees the same history marketing does.
A calendar you can staff around
Draft, approve and queue across every connected channel.
The month view shows what is scheduled, what is in draft and what is waiting on approval, per channel. Compose once and adapt per network rather than maintaining parallel drafts, with previews that show the actual crop and character limits before anything goes out.
Approval steps are optional but useful once more than one person posts: a draft can require sign-off before it enters the queue, and the audit of who approved what stays with the post.
- 01Multi-channel composer — one draft, per-network previews
- 02Approval before queue — optional sign-off with an audit trail
- 03Month and week views — drafts, scheduled and published at a glance
What is inside Social Automation
Compose once, queue across every connected account.
See the real crop and limits before publishing.
Optional sign-off before a draft enters the queue.
Comments and DMs in one assignable queue.
Interactions attached to the record where they can be matched.
Turn a reply thread into a tracked support ticket.
Replies that do not vanish into a channel
Comments and DMs in one assigned queue, matched to contacts.
Every comment and direct message across connected accounts arrives in a single queue that can be assigned like any other work. Agents reply in place, leave internal notes, and escalate to a helpdesk ticket when something turns into a real support issue.
Where the sender can be matched to an existing contact, the interaction is written to that record. The rep who opens the account next month sees that the customer asked a question publicly and got an answer — context that would otherwise have lived only in a notification.
- 01Unified engagement queue — comments and DMs, assignable
- 02Escalate to a ticket — when a reply becomes a support case
- 03Contact matching — interactions written to the CRM record
From draft to attributed conversation
Draft
Compose once; adapt and preview per connected channel.
Approve
Optional sign-off, then the post enters the scheduled queue.
Engage
Comments and DMs arrive in one queue and are assigned to an owner.
Attach
Matched interactions are written to the CRM contact record.
What consolidation looks like
Platform facts and published rates — not customer-measured outcomes.
“Marketing scheduled posts, support answered comments, and sales knew about neither. Now all three read the same record.”
Connect your channels and queue a week of posts
Try the calendar and shared engagement inbox free for 14 days.
Social Automation questions
Compose once and queue across every account you connect, with per-network previews so you can see the real crop and character limits before publishing. Drafts can require approval before entering the scheduled queue.
Where the sender can be matched to an existing contact, yes — the comment or DM is written to that record, so sales sees the same history marketing does. Unmatched interactions stay in the engagement queue.
Yes. Any thread in the engagement inbox can be escalated into Helpdesk & Ticketing, where it picks up an SLA timer and the account's full commercial context.
Try Social Automation free for 14 days
No credit card. It shares data with every other module the moment you turn it on.